Page title: FAQ

Got a question? You'll probably find the answer here!

Chicken Coops
Coop WiFi Cameras
Keeping Chickens
Bird House Cameras
About Nestera
Shipping
Payment
Returns

Chicken Coops

Are Nestera chicken coops predator-proof?

We really think so! We've not received a single report of any type of predator getting into one of our coops. Our ‘chew-resistant’ coops are made from 3/8"-thick 100% recycled plastic which is really tough, and the ventilation holes are far too small for other animals to get through. The rear door is lockable and the front door is reinforced with rotating metal slide, which makes it difficult to open by lifting, unlike classic vertical sliding doors.

Are plastic chicken coops red mite-proof?

Unfortunately, nothing is 100% red mite-proof. However, Nestera plastic chicken coops are cleverly designed to be extremely red mite-resistant!

Red mites are tiny, and live in cracks and joints in poultry housing. Unlike wooden chicken coops, ours are made from solid 100% recycled plastic and created to ensure there are very few suitable places for red mite to hide.

We recommend sprinkling Diatom powder around the coop when refreshing the bedding, so any mites present are quickly dealt with before they can multiply.

Do plastic chicken coops get cold in winter and/or hot in the summer?

The plastic we use is 100% recycled which we have found to be an excellent material for chicken coops. In the winter months, the required ventilation means the temperature inside the coop will be similar to the ambient air temperature outside. However, chickens are quite tolerant of the cold as their feathers provide good insulation.

During the warmer summer months, our solid, UV-resistant roofs reflects the sun's heat really well, keeping your chickens cool and comfortable.

How many chickens can live in a Nestera chicken coop?

We have three sizes available: Small, Medium and Large. The Small is designed for up to two large fowls or four bantams, the Medium for up to five large fowls or nine bantams and the Large suits up to eight large fowls or 15 bantams.

Can I install an automatic door opener on a Nestera coop?

Absolutely! We offer an Automatic Door Opener as an optional extra with all our coops. Discreet pre-drilled holes are included for easy installation.

How long does it take to assemble a Nestera chicken coop?

Most people manage to successfully assemble their Nestera coop in well under an hour. You certainly don’t need to be a DIY expert! We provide clear and easy-to-follow instructions with every chicken coop which can also be downloaded above.

Coop WiFi Cameras

How do I save my video footage?

You have two options: You can save and store videos under 1GB for free for seven days on the VicoHome app. This can be extended to 60 days with a cloud service subscription. 

Alternatively, you can use a Micro SD Card (up to 128GB) in the camera. Videos saved to your Micro SD Card cannot be shared, downloaded or deleted directly from the VicoHome app – you will need to do this by inserting the Micro SD Card into an external reader. 

How many coop cameras can I add to my app?

You can add as many cameras as you like to your VicoHome app account. The more the merrier!

What’s the maximum length of recording time?

When set to ‘Auto’, the camera will record for up to three minutes as soon as motion is detected.

What are the WiFi requirements?

This WiFi Camera works on a 2.4GHz wireless network. The device does not yet support the 5GHz wireless network. Please ensure the WiFi authentication method to WPA2-PSK or any other lower level of security. A password is required for additional security.

Will the camera work without WiFi?

Sure! Once the camera is set up, if a Micro SD Card is inserted, it can record videos even without an internet connection. An internet connection is only required if the footage needs to be accessed remotely (e.g., via the app).

Where can I find a User Guide for my WiFi Camera?

A physical copy of the User Guide is included with the camera in the packaging, but you can also download it from our User Guides page.

Why isn’t the WiFi name appearing when I connect to the WiFi?

If you are using the VicoHome app on an Apple device running iOS 13 or above, you need to go to Settings > Privacy > Location Services, find the VicoHome app on the list and select ‘While Using the App’.

Does the camera display a red light when night vision is activated?

The camera’s built-in infrared light displays a dim red light when night vision is activated. This doesn’t disturb or affect the birds in any way. The image quality is still clear in low light or in total darkness.

How far can the Coop WiFi Camera be placed from my router?

During testing, the WiFi connection distance has reached up to 160 yards over open ground. However, the actual distance can vary depending on various factors, such as your WiFi strength and the surrounding environment.

Things like thick walls, large metal objects nearby and electromagnetic devices can all interfere with a WiFi signal. If you find your connection to be weak, place the camera as close to your router as possible.

My WiFi Camera isn’t working properly...

9 times out of 10, simply restarting the device will fix most issues. Turn the camera off by holding down the power button under the camera for 5 seconds. If required, insert a pin into the reboot hole to restart the camera.  

If you’re still having an issue with your WiFi camera, drop us a line at support@nestera.eco and we’ll have you up and running in no time.   

Keeping Chickens

Can I keep chickens in a residential neighborhood?

As long as you have a backyard or outdoor space, you can keep chickens and enjoy freshly laid eggs every morning.

Whether you live in the city or countryside, an increasing number of people are now keeping chickens, mainly due to how easy it is.

However, we recommend checking with your local authority first, as a small number don’t allow chickens to be kept in backyards. If you rent your property, we advise you to check with your landlord about keeping animals.

How much space do I need to keep chickens?

Luckily, chickens don't require a lot of space. The absolute minimum area for a run is 1 square meter per bird but the more space you can provide for your birds, the better; so we recommend at least 2 square meters per bird. Many people grant their chickens free rein of their entire yard, but it's worth remembering some chickens enjoy making a mess, so a run may be preferable.

Are chickens noisy?

Generally, no. Hens do make a range of noises, but these are mostly gentle and quiet... until they've laid an egg, when they like to have a quick shout about their achievement - and who can blame them? The noisy ones are the males, known as roosters or cockerels. They are territorial birds and love nothing better than regularly telling everyone that the hens are his!

Cockerels traditionally also crow loudly at sunrise. Because chickens are early risers, when the sun comes up every morning, he will proudly announce his presence to the world. However, not everyone appreciates this early morning wake-up call, so this is something to consider if you have neighbors living nearby.

Do chickens get on with children?

If handled from young, chickens will become very tame and make fantastic family pets. Keeping chickens in your yard is great fun for children of all ages and provides hours of entertainment, as well as the opportunity to learn about sustainability, caring for animals and where eggs comes from.

Is keeping chickens time-consuming?

Keeping chickens is really easy and doesn't require a of your time. Chickens are quite happy occupying themselves by exploring your yard or their run. The only things chickens require of you is to let them out of their coop in the morning (although this can be done with our Automatic Door Opener), sufficient food and water, their eggs removed daily and put the chickens back into their coop at night. Their coop will need cleaning out once a week - but our cleverly designed Nestera coops ensure this is always a very quick and easy job!

Bird House Cameras

What is the range of WiFi signal for the bird house cameras?

The range is approximately 15-20 yards, depending on the environment and the range of your router. Take your phone to where you want to install your bird house; if it receives at least two ‘bars’ of WiFi from your router, then this should be enough signal for the WiFi camera.

I have connected my camera and have sound but no image...

Do some quick checks:

Have you left the lens cap or protective lens sticker on on the camera? (We've all done it!)

Are all the cable connections firmly plugged in?

If these don't resolve the issue, get in touch with support@nestera.eco and we'll have you up and running in no time.

How do I pair my bird house camera with my phone?

Just follow the simple step-by-step instructions on our Nestera Bird Cam app for iOS and Android smart devices.

All our bird house cameras include a set of printed instructions, too - which can also be downloaded from the product page. 

Download our free Nestera Bird Cam app:

iOS users please click here

Android users please click here

How do I share access to my camera’s feed with my friends and family?

Simply tap ‘Share Device’ in the Nestera Bird Cam app settings and select any contact on your phone to send them an invitation.

Once they’ve downloaded the Nestera Bird Cam app and created an account, you can then grant them access to your camera.

Will the solar panel work when it’s not sunny?

The high-performance solar panel has its own integrated 15600mA lithium-ion battery pack which is recharged by the sun and keeps the battery camera charged up.

If you notice the power on the battery camera is running low, you can simply take the solar panel inside to recharge its battery pack with its Micro USB cable - all without disturbing the birds.

Why is my solar panel not providing any power to the battery camera?

If it’s the solar panel’s first use: Each of the 6 x lithium-ion batteries inside the solar panel has a protective plastic tab (to safely store and transport them) that must be removed before first use. Use a Phillips screwdriver to remove the battery compartment’s back panel. Take out each battery individually and remove its protective plastic tab before re-inserting them and re-attaching the battery compartment’s back panel.

If the solar panel is already in use: The solar panel’s battery may have simply run down. Unplug and remove the solar panel from where it is installed and take the solar panel indoors to charge it with its Micro USB cable.

Why is my camera showing a black and white image during the day?

This probably means not enough natural light is getting into the bird house.

When positioning your bird house, try to keep the translucent windows on each side reasonably clear of foliage or other obstructions to ensure enough natural light can enter the nesting chamber.

To maximize the chances of birds nesting, we only use natural daylight to illuminate the inside of our bird houses. A drop in light will trigger the LUX sensor and activate the infrared LEDs which are designed to provide black and white images when it’s dark.

Are Nestera bird house camera systems simple to set up and use?

Yes they are. No technical knowledge is required, and to make things as easy as possible, we included clear, easy-to-follow instructions with each order.

Plus, we’re always on hand should you need any help, support or advice. Get in touch with support@nestera.eco.

How do I clean my Nestera bird house?

Simply use boiling water to clean out your bird house. We recommend old nests be removed from August onwards (or once you are certain the birds have stopped using the nest box).

Most birds' nests harbour fleas and other parasites which can remain in situ to infest young birds that hatch the following year. Boiling water kills any remaining parasites. Always let the bird house dry out thoroughly before replacing the front or top panels.

It's important to never use insecticides or flea powders in your bird house.

Is it normal for some of the eggs in the nest to not hatch or for some chicks to die?

Sadly, yes. It's quite normal for a few eggs to fail to hatch, or for some young to die. Some birds lay up to 14 eggs to allow for such losses.

Cold weather and/or food shortages may lead to nest desertion, or for only the strongest of the chicks to survive. The death of one parent or interference from animals or humans may also cause nest desertion.

Please remember, if there are unhatched eggs in a bird house, these can only legally be removed between August and January.

What species of bird can I expect to nest in my bird house?

This depends on a range of factors, such as internal nest box size, entrance hole size, how high off the ground the nest box is situated, etc. Our nest boxes are fitted with a 32mm entrance hole as standard, which will attract the widest range of garden birds.

Where is the best place to site my bird house?

There are a number of things to consider when mounting a bird house to maximize your chances of birds nesting in it. A more detailed checklist can be found here, but some of the key things to consider are:

Direction – face your nest box between North and East

Shelter – avoid prolonged exposure to direct sunlight

Access – ensure the birds have a clear flight path to the nest box

Height – different species prefer different distances from the ground

Fixing – tilt your nest box forward slightly so driving rain can’t penetrate the nest box.

When is the best time of year to put up a Nestera bird house?

You should aim to have your bird house in place by the end of February or the beginning of March. Garden birds start breeding around mid-February. However, we have known bird houses put up as late as April to have success.

What are your bird houses made of?

All our bird houses are designed following RSPB and BTO recommendations and constructed from thick, durable, responsibly-sourced Western Red Cedar which proves to be extremely hardy against all weather conditions.

About Nestera

Nestera? Nest-who?

Nestera was established by father and son duo, Joe and Richard Freedman, who brought together the leading sustainable chicken coop company, Green Frog Designs, with Gardenature, the UK's best-trusted bird box and wildlife habitat camera company.
Nestera is focused solely on the ethos of sustainability, animal wellbeing and bringing nature closer to families.

Where are Nestera chicken coops and bird boxes made?

All our products are designed, manufactured and shipped from our UK workshop in sunny Clacton-on-Sea, in the UK.

A 25-year warranty?! Am I reading that right? 

Nestera plastic chicken coops are built to last! They are solidly constructed from 100% recycled plastic and genuinely come with an unbelievable 25-year warranty!

This means we will replace any parts of your coop for up to 25 years. However, we're so confident of their quality, we doubt you'll ever need to replace a part. 

Other plastic chicken coop companies only offer a disappointing two-year warranty... 

Recycled plastic?

Yes, you heard right! Nestera chicken coops are made from 100% recycled (and recyclable) plastic, which itself is made at the world's largest energy-from-waste plant, with green biogas a by-product of the process. 

Did you know... our Large chicken coop is made from the equivalent of 2,000 recycled plastic shampoo bottles? That's a lot of plastic we're taking out of circulation!

Is Nestera on social media?

We sure are. Connect with us on Facebook and Instagram - we'd love to hear from you! 

Use #nestera to show us your Nestera chicken coops and bird boxes. 

Do you work with influencers?

We do! We currently work with several influencers and respected industry professionals and are always happy to discuss new partnerships. Let's chat! Drop us a line at ned@nestera.eco

I'm a journalist interested in featuring a Nestera product...

Fantastic news! Contact us at hello@nestera.eco if you need any hi-res images, logos or would like to discuss Nestera or any of our products.

Does Nestera have an Affiliate scheme?

Yes, we offer an Affiliate scheme for anyone who would like to promote Nestera products. You'll receive a generous commission every time we make a sale via your unique affiliate link on your website, blog, newsletter or social channels. It's a win/win
Click here to sign up.

Can I become a Nestera Ambassador?

We'd love you to! If you already have a Nestera product and agree to promote it to future customers, you'll receive a generous commission on every sale generated through your unique Nestera Ambassador code.

Where can I check out a Nestera product in person before I buy?

We have a pool of Nestera Ambassadors using our products right across the country, so there's likely to be one near you!

Let us know where you're located and we'll put you in touch with your nearest one. You can ask them for their honest opinions via email or phone, or go to visit them to see the Nestera products in person.

How do I sign up for the Nestera newsletter?

Subscribe to our newsletter by entering your email below and be the first to find out about exclusive offers, discount codes and our latest news.

Your data is completely safe with us; it will never be sold to a third party and we promise never to spam you!

Shipping

How much does shipping cost?

Shipping for all Nestera products over $99 is completely free... nada... zilch... zip... zero... nothing... no money... Pretty great, right?

When will my order arrive?

Our amazing team aim to get your order shipped to you within 2-4 days of your order confirmation.

Will I know when my order has shipped?

Yes, we'll keep you updated with every step of your coop's journey. When your order is ready to ship, you'll receive an email with the tracking number to let you know it's on its way.

Is there anywhere you don't ship?

If you're ordering from Hawaii or Alaska, drop us a line at hello@nestera.eco before placing your order.

Payment

What types of payment to you accept?

We offer a huge range of payment methods: Credit or Debit Card (Visa, Mastercard, Maestro, American Express), Paypal, Google Pay, Apple Pay and ShopPay.

How do I pay for my order?

You can complete your order using our secure online Checkout, or email us at hello@nestera.eco.

Is my payment secure?

Our website has been designed and built using the highest security measures. Our online Checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. We do not store any card details on our servers and always ensure our website is kept updated.

How do I use a Nestera discount code?

To apply a discount code, simply enter it in the relevant field at the payment stage of our secure Checkout and click 'Apply'.

Where can I find Nestera discount codes to use?

We regularly offer exclusive discounts in our newsletter, which you can subscribe to below.
Follow us on Facebook and Instagram to stay up-to-date with our latest offers, discounts and news.

Returns

Can I return my order?

We want you to be 100% happy with your Nestera products.

If you are not completely satisfied with your order, we offer a no-questions-asked 30-day returns policy.

Just like shipping, Nestera returns are also free.

Please note:
Unless you have discovered a fault with your coop, in the interest of animal welfare we can only accept returns if the coop has not been assembled or used.

How do I return something?

Simply email us at support@nestera.eco to arrange your return.

When will I receive my refund or replacement?

Your refund or replacement will be issued as soon as we receive your item/s. Refunds will be made within 48 hours of receipt of the item/s back to your original payment method. Please allow up to 3 working days for the refund to appear on your bank statement.